Retail Safety and Security Guide |
Retail Theft Prevention GuideThe Ontario Association of Chiefs of Police is pleased to officially announce the publication of the Retail Safety & Security Guide. This guide was created in collaboration with our partners at the Retail Council of Canada, Workplace Safety & Prevention Services, and Toronto Police Service to help retail businesses of all sizes across Ontario prevent and reduce incidents of crime, as well as enhance customer and staff safety. The Guide provides practical guidelines and resources to help businesses:
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Break and Enter Prevention |
Break-ins can be a traumatic experience, and prevention is always better than trying to deal with the aftermath. Break and enter prevention is essential to protect your home or business from unauthorized access and potential theft. Here are some break-and-enter prevention tips to help keep your home or business safe:
By following these break-and-enter prevention tips, you can help to keep your home or business safe from burglars. |
Crime Prevention Through Environmental Design |
Crime Prevention Through Environmental Design (CPTED) Crime Prevention Through Environmental Design, or CPTED (“sep-ted”), is an approach to deterring criminal behaviour through designing and defining the intended use of a property, residence, or business as well as helping establish who it is for and what counts as appropriate or inappropriate behaviour in it. Generally speaking, criminals look for opportunities to commit their crimes with the least possibility of detection or getting caught. We should also consider risk versus reward. The greater the reward, the criminal might consider taking a greater risk. Home or Business Property Self Audit
Three things need to be present for a crime to occur.
We can decrease our chances of becoming a victim of a crime by reducing the opportunity. We can reduce the opportunity by employing the CPTED principles as highlighted below. There are three basic overlapping principles at the core of CPTED:
SurveillanceThe ability to see and be seen, or hear or be heard, by others Good sight lines and reasons to watch others as they go about their activities make legitimate users of a space feel like if they were threatened, someone might intervene on their behalf. “Built-in” eyes and ears also increase a criminal’s risk of being caught (or at least make them think they will be). Surveillance can be natural (open sightlines, visually permeable fencing), mechanical (cameras), or organizational (parking lot attendant). Examples of SurveillanceNatural
Mechanical
For Businesses
Access ControlA means of guiding pedestrians and vehicles along desired routes and pathways in order to increase natural surveillance and establish boundaries The goal of access control is not to cut pedestrians and drivers off from areas of their own community. Rather, it is a way to establish expectations along various routes and help people differentiate between what is public versus private space. For instance, someone attempting to enter a building from the side when spatial cues clearly direct them to the front signals to on-lookers the visitor’s behavior might be suspicious. Access control can be natural (berms, street trees, paving), mechanical (fencing and gates), or organizational (visitor sign-in policies). Wayfinding is a powerful – and yet, often underestimated – agent of access control. Wayfinding measures can resemble something as basic as a directional sign or carry on a more creative appeal. Color-coded or numbered elements, light pole banners, and ground markings are just a few examples of the latter. Examples of Access ControlNatural
Mechanical
For Businesses
Territorial ReinforcementThe use of spatial elements such as fencing, surface treatments, art, architectural elements or style, signage, and landscaping to make one site distinguishable from the next and to express ownership by its intended users Once boundaries are established and clearly communicated, a sense of ownership, pride, stewardship, and collective efficacy can thrive, making the intended users of a place more empowered to defend it and those within it. In the spirit of building cohesion, it is important to note that design features alone cannot produce a sense of ownership among residents, but that it takes residents of a community working together to uphold shared values. Examples of Territorial ReinforcementNatural
Mechanical
For Businesses
CPTED SuggestionsAlthough not all of the following are budget-friendly, some of the easiest things that we can do to reduce our chances of becoming a victim of theft or break and enters are:
Simple changes such as these can help make your home or business less of a target to criminals. ResourcesFor more detailed information on how you can make your property more secure check out the following link: Ontario CPTED Home Security Tips and Audit Printable PDF LaSalle Police Service Home or Business Property Self Audit Printable PDF CPTED Canada Website |
Retail Robbery Prevention Tips and Information |
Convenience stores, gas stations, and late-night food retailers are unique commercial properties that are largely cash-based businesses. They are often open late or 24 hours a day, are usually operated by a lone clerk, and are conveniently located for quick in and out shopping. This, unfortunately, makes this business style an attractive target for robbers and thieves. Robberies can happen to any business at any time of the day or night during operating hours. A little preparedness can go a long way in preventing and responding to this type of crime. “Studies have found that the most effective robbery prevention measures include: Cash Control, Elimination of Escape Routes and Visibility.” Most crimes generally require three things to be present for a crime to occur.
We can decrease our chances of becoming a victim of a crime by reducing the opportunity. We can reduce the opportunity by employing the CPTED principles as highlighted below. Generally speaking, criminals look for opportunities to commit their crimes with the least possibility of detection or getting caught. General Protective Measures
Making Your Bank Deposits
Plan With Your Employees in Case of a Robbery
Know What to do if a Robbery Occurs
Know What to do Immediately After a Robbery
Know How to Identify a Robber to the Police
Surveillance and Security Cameras (aka Digital Video Recordings DVR)We highly recommend that all retail businesses use a digital video recording (DVR) system to monitor and record customers. The use of video and photographs of suspects is highly useful in investigations and is often a deterrent. The LaSalle Police Service cannot recommend a specific type or supplier however, we do suggest installing the highest quality system you can afford. We also strongly suggest that you and your employees know how to operate the system in the event of an emergency. Time is often of the essence. Part of the decision process should be cloud-based storage vs. local storage. With cloud-based storage, if a robber takes the surveillance system, the footage would still be captured off-site and available to assist in the ensuing investigation. If it is stored locally, the footage stays on the system. A combined storage system stores the footage locally and via the cloud. If you would like assistance in analyzing the safety and security features of your business, please contact Sr. Constable Terry Seguin at 519 969-5210 ext 2031 or at tseguin@lasallepolice.ca |
The Grandparent / Emergency Scam |
The grandparent scam is a common type of phone scam that targets older individuals, where scammers impersonate the victim’s grandchild or another family member in distress and in need of money. They may also pose as a law enforcement official claiming that their grandchild has been arrested or is in trouble and needs immediate financial assistance. The scammers often use a sense of urgency and emotional appeal to convince the victim to wire money or send gift cards to cover the legal fees or fines the “family member” is faced with. The “grandparent” or “emergency” scam begins after the victim receives a call from a person posing as their grandchild or another family member. “The caller may say, Grandma or Grandpa, it’s me…” What they rely on is that you identify who they are such as saying “Jane, is that you?” They will reply “Yes grandpa it’s me, Jane.” If you say that it doesn’t sound like you. “Jane” may reply that she had an accident and hurt her mouth which is why she sounds different. “Jane” will go on to tell you that they have been arrested and need bail money or that they have been in an accident and need financial help, or that they are traveling and have gotten into some sort of trouble and can’t get home and needs financial help. They may present you with any sort of emergency situation where time is of the essence and they need the funds right away or the situation will get worse. “Jane” may even have an accomplice who will pose as a “police officer” or “lawyer” who will speak to you over the phone and advise of the severity of the situation, the funds required to resolve the matter, and the manner in which to transfer the funds. This tactic makes the entire situation even more believable and it is easy to get caught up and anxious in wanting to help your beloved relative in any way you can. “Jane” will ask you to keep the call private and not alert other family members about the fake situation out of embarrassment or not wanting to alarm anyone else. Regardless of the request to keep this situation private, and even if you feel fairly certain of the caller’s identity, one of the most important things to do is to ALWAYS double-check with family members BEFORE sending any money to anyone in a situation like this. Once the money is sent, it is too late and nearly impossible to track and you could be out thousands of dollars. In some situations, they may even arrange for someone to come to your house to pick up the money. Please note that the police or the courts will never ask you to send money through a courier, by way of gift cards, bitcoin, or Western Union, nor will they come and pick it up. This is a scam! If you receive a call that one of your family members is in trouble and needs bail money, please contact the police and NEVER provide personal information over the telephone, text, or email. Here is a video from the Toronto Police Service showing how the scam is accomplished. Prevention:The Lasalle Police Service urges the public to exercise caution and follow these preventive measures to avoid falling victim to grandparent scams:
By following these tips and remaining vigilant, you can protect yourself and your loved ones from falling victim to the grandparent scam. |
Sextortion |
What is Sextortion? Sextortion is a form of blackmail or extortion that involves someone online threatening to send a sexual image or video of you to other people if you don’t pay them or provide more sexual content. Anyone can become a victim of sextortion but youths are usually the targeted victims. How Does Sextortion Occur?Sextortion involves an offender befriending a person through any site, app, messaging platform, or gaming platform where people meet and communicate. Most of these situations begin with the victim receiving a random friend request from a stranger on one of these platforms. In some cases, the first contact from the offender will be a threat that they claim to already have a revealing picture or video of the victim that will be shared if they don’t send money or more pictures. In most cases, however, the offender often begins by pretending to be a young girl or woman, regardless of the gender of the victim, and will also pretend to be similar in age to the victim and who is interested in a relationship or is willing to trade sexually explicit photos or videos. For some, the temptation is too hard to resist. They chat over a short period of time, usually several hours, but in some cases, as little as 20 minutes and the conversation will become sexual in nature. During that time the sextorters will try to convince their victims to exchange sexual content and often start the trade by sharing a sexual photo first. The victim then sends a sexual photo or video of themselves or is tricked into exposing themselves or engaging in a sexual act over a live stream. What the victim doesn’t know is that they are being recorded. Immediately after receiving the sexual content, the sextorter makes demands for money or more images. They will threaten to leak the content online or share it directly with the victim’s friends/family or they may threaten violence if the victim doesn’t comply. They will try to intimidate their victim by telling them that their lives will be ruined and that they will bring shame to their families. It’s common for the offender to share screenshots of the victim’s contacts or other identifying information (school, home address) to terrify the victim into sending money or more sexual photos. If a female is victimized, the sextorter typically demands additional sexual photos and videos. If the sextorter targets a male, they almost always demand money or some form of payment. If the victim gives in, the sextorter will often demand more sexual photos or money. Sextorters will sometimes barter and accept a lower amount if the victim says they cannot pay. The shame, fear, and confusion victims, especially youths, feel when they are caught in this cycle often prevents them from asking for help or reporting the abuse. Caregivers and young people should understand how these crimes occur and openly discuss online safety. Sextortion Prevention Tips
Tips For Parents
What to do if You Are a Victim of Sextortion
Even though financial sextortion is committed virtually, it can have serious impacts offline. After the threats and aggression, victims can feel alone, ashamed, scared, and sometimes desperate – to the point where they can harm themselves. Countless children and adults in Canada and around the world have been threatened in this way. There are resources and supports available to help. You are not alone. If You Need Help, There Are Resources Available to You:
LaSalle Police Service – 519 969-5210 |
Fraud/Cyber Fraud |
Craig’s List ScamIt involves the scenario where an unknown male telephones the residence and identifies himself as an employee from the Government of Canada ” Do Not Call List”. He informs the victim that they are on a “Do Not Call List” and that he wanted to remove them from the list. The male explains that in order to block someone from calling you, all you have to do once you hang up, is to push a PIN number and that person is blocked. The male tells the caller that they will be receiving a telephone call shortly to supply them with the PIN number and that he would return the telephone call later. Victims should immediately use the Bell Canada security feature of *57 to record the last number before they receive the next call. Victims should try and obtain a name from the male and/or any accents or peculiarities. After the initial telephone call is completed, the victim receives another call within seconds. This call appears to be automated and there is an unknown female’s voice relaying a PIN number. The victim is supplied a number that is; 41859. After this call, the caller should again use the Bell Canada Security feature *57 to trace the call. After this telephone call the victim receives a telephone call from the unknown male who asks the victim for the PIN number. Do not supply this number and simply hang up the telephone call and, again use the *57 feature. The male explains that once the victim receives a call from these telemarketers, they simply hang up, and press the PIN number. That is not true, once the victim gives this 5 digit number out to the caller, the culprit will then supply this number to Craig’s List. Once on Craig’s list it will be available for ads and the telephone number will be associated to it, thus increasing calls from telemarketers. There is no cost to the victim other than a nuisance. The victim must now contact Craig’s list and inform them of the abuse to have it cease. Craig’s list will abide by the request from the victim. The victim shall use this statement to report to Craig’s List at ABUSE@CRAIGSLIST.ORG: ” I fell victim to a Craig’s List scam. Please do not run any ads with my telephone number (supply number) or this code (supply 5 digit code). ” After using the Bell Canada security feature, call LaSalle Police immediately so they may investigate the matter. Internet Fraud AwarenessInternet Fraud Scams are on the rise and an increasing number of people are falling victim to them. These scams work very well because they seem real and often have some of your personal information, which may help them seem more legitimate. Some of the more common scams are:
In all three of these scams the suspects are asking for personal and banking information and are often making promises that seem “to good to be true”. In all three of these situations the promises are too good to be true. How could you win a lottery you’ve never entered, why would a millionaire need help moving money from the bank and why ask a stranger to help and lastly, why would a bank write a money order for ten thousand dollars more than a person requested. These scammers are often based in Europe or the Middle East and it is almost impossible to track them down once information and money have been sent. Always remember, if something sounds too good to be true, it probably is. If you are unsure about and email or phone call you have received ask a family member, your bank or your local police service. Canadian Anti Fraud Centre Contact Anti Fraud Centre Online: Fraud Reporting System |
Gift Card Scams |
Every year, thousands of Canadians are scammed out of millions of dollars through various scams. Many of these scams are carried out over the telephone, through e-mail, and through text messages. You might receive a telephone call from someone you don’t know, claiming to be from a Government agency who states that you have an outstanding debt and owe money. They may also say that you are in some sort of trouble or that a warrant has been issued for your arrest and to avoid going to jail you must pay immediately. They may demand payment by having you go to the store and purchase gift cards or prepaid credit cards and giving them the PIN and the verification numbers on the back of the card. No real business or government agency will ever insist you pay them with a gift card. Anyone who demands to be paid with a gift card is a scammer. What is a Gift Card ScamYou will know that it is a scam the moment that someone tells you to pay them with a gift card that is not for purchases from their company. Remember, gift cards are for gifts, not for payments. Gift cards are popular with scammers because they’re sold at many retail locations and are easy for people to find and buy. There are almost no protections for buyers compared to some other payment options, and once you use a gift card, or in this case, give the PIN and verification numbers to someone else, the money on it is gone. Once they have the gift card number and the PIN, they have your money. If someone calls and asks that you pay them with gift cards, that’s a scammer calling. Scammers may tell you different stories to get you to pay them with gift cards, but this is what usually happens:
They want to scare or pressure you into acting quickly, so you don’t have time to think or talk to someone you trust. If this happens to you, STOP. Don’t pay. HANG UP. IT’S A SCAM.
If this happens to you, STOP. HANG UP. IT’S A SCAM.
If this happens to you, STOP. Don’t give them those numbers. IT’S A SCAM. How Can You Spot the Scam Only scammers try to convince you to pay with gift cards. Remember, no legitimate business or Government agency will demand any type of payment by way of a gift card. If you know how to spot their tactics, you’ll be able to avoid the scam and help others spot and avoid it. Here’s a list of common gift card scams and schemes:
Gift Cards With Zero Balance After PurchaseThe LaSalle Police Service is issuing a public advisory to raise awareness about gift card scams resulting in depleted balances shortly after purchase. In these types of scams, a person attends a retail location and selects a gift card from the gift card display. They bring it to the register where they pay for the value of the card and it is activated by the clerk. Most of the time there is no issue but sometimes the card has already been compromised by a criminal and the moment the card is activated with the funds at the time of purchase, the criminal drains the gift card online or they are automatically deposited into the scammers account. Scammers often use various tactics to steal gift card balances before they are purchased. You’ll only know that your gift card balance has been stolen when your gift card payments are declined or you check the balance on the card. Common methods:
What to do:
What To Do If You Paid a Scammer with Gift Cards If you paid a scammer with a gift card, tell the company that issued the card right away. Keep the card and any receipts you have. Contact information for some gift card companies Amazon
eBay
Google Play
iTunes
Learn about iTunes gift card scams and how to report them. Steam
Best Buy
Sephora
Vanilla
Visa
Walmart
Don’t see your card on this list? Look for the company’s contact information on the card itself, or do some research online to find out how to reach the card issuer. Report FraudIf someone asks you to pay them with gift cards:
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Crime Prevention Tips |
The LaSalle Police Service has listed numerous safety tips for you and your family. Please feel free to review these helpful tips as outlined. The LaSalle Police Service is fortunate to have a dedicated Community Liaison Officer whose mandate in part is to develop, implement and assists the community of LaSalle with various crime prevention programs and initiatives. Currently, our Community Liaison Officer (CLO) is Senior Constable Terry Seguin and his duties include but are not limited to:
Sexual Abuse Safety TipsProperly supervising children is the best way to prevent child sexual abuse. Children who are not supervised well can become emotionally vulnerable and, in turn, fall prey more easily to sexual abusers offering affection, attention and friendship. You can prevent child sexual abuse by becoming knowledgeable about the topic and by reporting any good faith suspicions you may have to the authorities. By becoming knowledgeable, you might be more aware of potential sexual problems in others, including young children and teenagers, or recognize inappropriate behavior by adults. The sexual abuse of children must be stopped before it happens. Prevention actions include encouraging the media to inform the public about child sexual abuse, recognizing potential child molesters early and directing them to appropriate services, empowering parents to protect their children, and keeping chronic, untreatable child molesters away from children permanently. To truly prevent child abuse of any kind, we need to create a society that respects children, protects them from harm, and shows them how to treat others in a positive and non-exploitive manner. If you would like more information about Sexual Abuse Safety Tips for you and your children please call any one of the local Community Service Providers or Community Partners. Internet Luring Safety TipsChildren Lured To Porn on The Net Online pornographers have begun luring children with a new “bait & switch” ploy that links sexually explicit sites to cartoon characters and other web addresses that appeal to the youngest computer users. One site even encouraged repeat visits by offering prizes for viewing more photos, and a child who stumbles on some porn sites can find it impossible to leave. Technology allows the sites to capture the visitor’s browser and then each click of the mouse just brings up another explicit photo. The sites use young children to click on banner ads which generate revenue for the web site. While innocently in the site and trying to get out, children and be exposed to dozens of sexually explicit photographs. In other situations, teenagers are using mom and dad’s credit cards to “peek” at pornographic photos. The parents don’t find out until they receive a huge bill. Preventing And Dealing With Exposure To Porn What should you do if you discover your child has seen sexually explicit material on the Internet? It can be an uncomfortable topic for any parent and child to discuss. What you say will vary depending on the age of the child. Ilene Berson, a faculty member at the Louis de la Parte Florida Mental Health Institute in Florida, has surveyed 6,800 kids about online behavior. She offers the following advice:
If you would like more information about Internet Luring Safety Tips for you and your children please call any one of the local Community Service Providers or Community Partners. Domestic Violence Safety Tips
Remember that no one ever deserves to be abused. It is not your fault. Always call the Police if you are concerned for your safety. A Safe Place provides free services for women and children who are victims of domestic abuse. Translators, and other assistance are available. Please contact one of the Community Service Providers or Community Partners. If you would like more information about A Safe Place or Safety Planning for you and your children please call any one of the local Community Service Providers or Community Partners. Burglar-proofing HomesThe easiest way to protect yourself from burglars is to take preventative measures. These measures, which can be as simple as lighting schemes or as complex as security alarms, vary according to your plans and financial capabilities. Going on Vacation Before going on vacation, contact your newspaper and arrange to put a stop or vacation hold on your daily delivery, or ask a neighbor to collect your newspapers for you. Go to the Post Office and fill out a vacation hold form to keep your mail from accumulating. Piles of unchecked mail and unread newspapers are a green light to burglars looking for potential targets. A timer, which turns lamps and lighting on and off at set times, is inexpensive and available at most major retail outlets. Simply plug it in and set your lighting scheme. In addition to conserving energy – you don’t have to keep the lights on constantly, the lights may fool burglars into thinking someone is home. Another idea is to make your home “look” occupied. Give your neighbors permission to park in your driveway and to use your trash can if you will be away for extended periods. Ask them to pick up notices, fliers or deliveries left on your porch. Be sure to leave a phone number so they can, or the police, can reach you just in case. At Home When you purchased your computer, what did you do with the boxes? Throw them in your garbage can? This is an open invitation to burglars, announcing that you have new (and probably expensive) equipment in your home. The best thing do with boxes like these is to fold them and then cut them down, or take them to a recycling center. Investing in motion detector lights for your garage or backyard area can be a worthy investment. Look for lights that allow you to set the sensitivity (the light is of little use if passing leaves set it off) and place them where maximum light will reach entry points, such as a back door or car doors. Keep in mind that just because you’re at home doesn’t mean you’re safe from a burglar. Truly desperate criminals have been known to sneak in an upstairs window, rob your upper floors of all valuables and then sneak out, undetected. Keep all windows and doors locks when you’re home as well as when you’re at work. Be sure to keep valuable items, like your purse or extra car keys, awake from unlocked doors. It’s quite simple for a thief to open the front door, snatch your purse or keys and be off while you’re singing to the kitchen radio. Similarly, avoid placing spare keys outside, especially anywhere near the door. If someone needs a spare key, make other arrangements, such as leaving the key with a neighbor or in a strategic place in the backyard. Invest in a deadbolt for every outer door; experts and law enforcement officials agree that deadbolt locks are the hardest to break and one of the cheapest security investments you can make. Make sure all entries into your home – windows, doors and the garage area – are secure. If you use an automatic garage door opener and will be gone for a few days, place a large box or other obstacle in front of the door (on the inside). Because the opener’s infrared signal sees the obstacle, it will automatically trigger a non-opening command. Initially designed to keep garage doors from crushing children and pets, this useful feature can also help prevent burglaries. Another idea is to disengage the electricity to the garage door altogether. Consider investing in an alarm system if you are truly concerned about safety, particularly if you live in a high-crime area or homes in your neighborhood have been recently victimized. Alarm systems range from simple beeping alarms to complex systems that alert the police department of an intruder. Keep in mind, however, that even with the relative safety of an alarm system, you still need to take standard, common-sense precautions for home safety. Finally, make sure your homeowner’s or renters insurance is current and your home inventory is up-to-date and safely stored away. You’ll need these documents should the unthinkable happen. A good spot for an inventory sheet, as well as other valuable documents like wills and court papers, is a fire-proof safe (hide it well) or a plastic pouch in your freezer. If You’re a Victim There’s nothing more frightening than coming home from a wonderful vacation to discover someone has been in your house and stolen your things. Because burglars are rarely considerate, your house may have considerable damage to it as well as being empty of your possessions. The first thing you need to do is call the police. Use the neighbor’s telephone if possible – you don’t want to take the chance that the burglar might still be in your home. Don’t move or touch anything until the police have had a chance to investigate and check for fingerprints or other clues. After the police have taken a report and given you the okay to start picking up, contact your insurance company. They will ask you for a list of stolen things; locate your inventory sheet and start from there. Be as accurate as possible and be sure to account for any new items you may have acquired but not yet added to your inventory list. Alert your neighbors of the break-in as soon as possible. They will want to be on the lookout and take safety precautions in case the offender takes a liking to your neighborhood. You don’t have to spend a ton of money to have a good security setup. All it takes a little bit of time and caution! Hate Crimes Safety TipsYou cannot insure that you will never become a hate crime victim. No hate crime victim is to blame for the crime committed against him or her. Nevertheless, these few safety tips may be helpful:
Halloween Safety TipsTrick or Treaters
Parents
Homeowners
For further information, please contact Senior Constable Terry Seguin, Community Liason Officer at 519-969-5210 ext 2031 |
Porch Pirate Crime Prevention Tips |
Porch piracy, also known as package theft, occurs when individuals steal packages left on doorsteps or porches after delivery. There have been several incidents of parcel theft in LaSalle over the past year and we would like to remind our community of some tips that could help in reducing your chances of becoming a victim. Here are some crime prevention tips:
If your package was delivered and it has been stolen, report it to your local police service, the delivery company, and the merchant. |