Credits and Refunds

Refund Policy for Recreation Activities

Missed classes cannot be made up, and do not qualify for a refund. Classes interrupted by bad weather, power failure, building evacuation, mechanical difficulties and/or pool fouling will not be made up or refunded. You may withdraw from a program up to 5 business days prior to the activity start date. All refunds will be processed according to the chart below. Submission request does not guarantee a refund. Please allow 4-6 weeks for refund processing. Please Note: non attendance and/or letting instructors/staff know does not mean a notice of withdrawal.

All requests for transfers/refunds for Aquatic Leadership/Workshops/One Day Courses must be received in writing within 5 business days or more before the program start date. Customers cannot register for these courses once the program has begun. Customers will receive a full refund if they cancel in writing at least 5 business days prior to the first day of the program. No refunds for course materials, excursions, or field trips will be issued without requesting this is writing.

Transfers will be permitted if activity space is available. You may transfer activities up to and including the 3rd day of the activity.

Birthday Parties

Requests for refund received more than four weeks prior to the activity date will receive a full refund. Requests for refund received four weeks or less of the activity date will receive a credit on account, less an administrative charge.

Memberships

Withdrawal from a membership must be made in-person. A $75.00 administration charge will apply for annual memberships. Memberships cannot be transferred to another person. Refunds will be pro-rated based on the date of the request for the refund.

Refunds are issued for medical reasons with an attached medical note, moving away from the area, or at management’s discretion. Refunds or credits may not be requested after a membership has expired.

To request a refund, please attend the Vollmer Complex in-person or call the Vollmer Complex at 519-969-7771.

Refund Initiated	Policy	Refund Provided	Alternate Options
Up to 5 days before start of activity	Request received in writing 5 or more business days before the activity starts	Receive a full refund or credit* on account	Transfer into another activity is an option if space is available
Less than 5 business days before start of activity	Request received in writing less than 5 business days before the activity starts	Receive a full credit* or refund minus an administrative fee of $10	Transfer into another activity is an option if space is available
First to third day of activity	Request received in writing on the first day of the activity, up to and including the third day of the activity	Receive a pro-rated credit* or refund with an administrative fee of $10	Transfer into another activity is an option if space is available
After the third day of activity	Request received in writing after the third day of the activity	No refund or credit will be provided unless a medical note is attached	No transfers allowed
Activity has ended	Request received in writing after the activity has ended	No refund or credit will be provided	No transfers allowed
Activity has been cancelled	Activity cannot run due to low registration or the activity has been cancelled due to another reason	Receive a full refund or credit* on account	Transfer into another activity is an option if space is available
Participant is removed from the activity by Town Staff	Participant is asked to leave the activity	Receive a pro-rated refund or credit*	Transfer is permitted into another activity before the third lesson if space is available
P2P Refunds	Co-pay amount through P2P	Not eligible for refund	Not eligible for refund

*Credits applied to accounts can be used for any Culture and Recreation activity within 12 months. All credits expire after 12 months. *Please note, the $5.00 Priority Registration Fee is non-refundable, except for activities cancelled by the Town of LaSalle.

Cancellations

Was your activity cancelled? All programs have a minimum number of participants. If this number is not met, the activity may be cancelled. Register early!