Credits and Refunds
Credits and Refunds

Information on requesting program refunds and credits

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Program Policies
Program Policies

Vollmer Complex policies including lost and found and facility respect

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Funding Opportunities
Funding Opportunities

Information on applying for funding for recreation activities

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Register Online with ACTIVE® Net

Click here to register for programs

Register In Person

Register at the front desk of the Vollmer Complex during business hours.

Front Desk Hours
Monday to Friday - 6:15 am to 9:15 pm
Saturday and Sunday - 7:00 am to 4:00 pm

Register by Phone

To register by phone, please call the Vollmer Recreation Complex at 519-969-7771, ext. 0 to register for any program. If the phone call is sent to voicemail, please leave us a message and we will call you back. Please do not leave credit card information on a voicemail. Due to consistently high call volumes, we encourage online registration when possible.

Account Setup

How do I create my account?

1) Click on the Create an Account link.

2) Fill out all required fields,(birth date, gender, email address, etc.) and click submit. Please submit your request only once.

*Please Note: If you are registering a child for an activity, please use your own information when filling out the online registration account request form, NOT the information of the child you wish to register for an activity. Once you have an online registration account, you will have the opportunity to add family members.

3) You will automatically receive an email after submitting your request for an account.

I forgot my password. Now what?
Do not create a new account. When you are prompted to sign in, check the 'Forgot Password' box and click continue. You will be requested to provide the email address you used to create your account. An email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password. 

Your Online Account

What can I do online?

You can register for activities including programs, day camps and swim lessons. You can also update your account information and add a new credit card to your family account. Credit card information is not shared with the Town of LaSalle.

Can I add and register family members online?
 Yes. You may add family members in the three following locations:
  1. You may add a family member while submitting your head of household account information, by clicking on submit and 'Add New Family Member' link.
  2. You may add a family member under 'My Account', this is done by clicking the 'Manage Family Member'.
  3. You may also add family member during the enrollment process. This is done by clicking on the link 'Add New Family Member.'

Online Receipts

Your receipts are also accessible online. By logging into your account, you can view and print receipts. Receipts for recreation programming for youth may be eligible for the Canada Child Tax Benefits.

Security and Payment Information

Will my information be shared with third parties?

No, the Town of LaSalle collects information in accordance with the Municipal Freedom of Information and Protection of Privacy Act. Information will not be shared with outside parties.

Can I view and print receipts from my online account?

The receipt you receive through email has limited details. This is because ACTIVE Net must follow certain privacy laws. You can view your transaction history and print your receipts from your customer account online. To view past receipts, visit your Transaction and Payments History tab on your account.

Can I get a refund for classes through ACTIVE?

No, you cannot cancel a registration or receive refunds for registrations online through ACTIVE. To request a cancellation and refund, please visit or call the Vollmer Recreation Complex. All refunds are processed in accordance with our refund policy. For additional information, visit our frequently asked questions page regarding online registration.