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Department of Culture and Recreation
Credit and Refund Information
Program Refund Policy
Missed classes cannot be made up, and do not qualify for a refund. Classes interrupted by bad weather, power failure, building evacuation, mechanical difficulties and/or pool fouling will not be made up or refunded. You may withdraw from a program up to 5 business days prior to the program start date. Do so in writing by completing a Refund Request Form (available at the front desk of the Vollmer Complex). All refunds will be processed according to the chart below. Submission does not guarantee a refund. Please allow 4-6 weeks for refund processing. Please Note: non attendance and/or letting instructors/staff know does not mean a notice of withdrawal.
Program Transfer and Refund Policy
All requests for transfers/refunds for Aquatic Leadership/Workshops/One Day Courses must be received in writing 5 business days or more before the program start date. Customers cannot register for these courses once the program has begun. Customers will receive a full refund if they cancel in writing at least 5 business days prior to the first day of the program. No refunds for course materials, excursions, or field trips will be issued without requesting this is writing.
Transfers will be permitted if program space is available. You may transfer programs up to and including the 3rd day of the program.
|
Refund Request |
Details |
Refund Information |
Transfer Information |
|---|---|---|---|
|
Up to 5 days before start of program
|
Request received in writing 5 or more business days before the program starts |
Receive a full refund or credit* on account |
Transfer into another program is an option if space is available |
|
Less than 5 business days before start of program
|
Request received in writing less than 5 business days before the program starts |
Receive a full credit* or refund minus an administrative fee of $10 |
Transfer into another program is an option if space is available |
|
First to third day of program |
Request received in writing on the first day of the program, up to and including, the third day of the program
|
Receive a pro-rated credit* or refund with an administrative fee of $10 |
Transfer into another program is an option if space is available |
|
After the third day of program |
Request received in writing after the third day of the program
|
No refund or credit will be provided unless a medical note is attached |
No transfers allowed |
|
Program has ended |
Request received in writing after the program has ended
|
No refund or credit will be provided |
No transfers allowed |
|
Program has been cancelled |
Program can't run due to low registration or the program has been cancelled due to another reason
|
Receive a full refund or credit* on account |
Transfer into another program is an option if space is available |
|
Participant is removed from the program by Town Staff |
Participant is asked to leave a program |
Receive a pro-rated refund or credit* |
Transfer is permitted into another program before the third lesson if space is available |
*Credits applied to accounts can be used for any Culture and Recreation Department program within 12 months. All credits expire after 12 months.
Cancellations
Was your program cancelled? All programs have a minimum number of participants. If this number is not met, the program may be cancelled. Register early!
