Minus icon Plus icon Plus icon Print Icon
  •  

Accessibility at the Town of LaSalle

Accessibility

The Town of LaSalle is committed to the growth of an accessible community by enhancing programs, services and facilities for all residents. We believe in integration and equal opportunity. The Town affirms its commitment to meet the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code. We believe in creating a barrier-free environment at our community events to accommodate persons with disabilities.

Accessible Customer Service Standards

Accessible customer service is about understanding that people with disabilities may have different needs. Our Accessible Customer Service Policy (pdf) provides for service delivery in a way that preserves the dignity and independence of those with disabilities.

How can you provide feedback?

The Corporation of the Town of LaSalle is committed to providing high quality goods and services in an accessible manner to all members of the community. Your input is welcome as it helps us to identify areas that require change, and encourages us to continually improve our services.

Feedback can be provided by completing the Accessible Customer Service Complaint and Feedback form (pdf).

Do you require an accessible format or communication support?

The Town of LaSalle will, upon request, provide or arrange for the provision of accessible formats and communication supports for persons with disabilities.  It will consult with the person making the request in determining the suitability of an accessible format or communication support.  It will provide the agreed upon accessible formats and communication supports:

(a) in a timely manner that takes into account the person’s accessibility needs due to disability; and
(b) at a cost that is no more than the regular cost charged to other persons.