Credits and Refunds

Refund Policy for Recreation Activities

Refunds are issued in accordance with policy. Please visit the Municipal Policies page to view the Activity Registration and Admission Policy.Missed classes cannot be made up and do not qualify for a refund. Classes interrupted by bad weather, power failure, building evacuation, mechanical difficulties and/or pool fouling will not be made up or refunded. All refunds will be processed according to the chart below. Submission of a refund request does not guarantee a refund. Please allow 4-6 weeks for refund processing. Please Note: non attendance and/or letting instructors/staff know does not mean a notice of withdrawal.

Transfers will be permitted if activity space is available. You may transfer activities up to and including before the third meeting of the activity.

Drop-in Swimming and Skating

For all drop-in activities, requests received with less than twenty-four (24) hour notice are not eligible for a refund or credit. All other requests for refunds will be returned as a credit on account.

Birthday Parties, Day Camps and Pool Rentals

Refund requests for birthday parties, day camps and pool rentals received more than four (4) weeks prior to the activity date are eligible to receive a full refund.
Requests received between four (4) and two (2) weeks prior to the activity start date are eligible to receive a credit on account only.
Requests received less than two (2) weeks prior to the activity start date are not eligible to receive a refund or credit.

Memberships

Withdrawal from a membership must be made in-person. A $75.00 administration charge will apply for annual memberships. Memberships cannot be transferred to another person. Refunds will be pro-rated based on the date of the request for the refund.

Refunds are issued for medical reasons with an attached medical note, moving away from the area, or at management’s discretion. Refunds or credits may not be requested after a membership has expired.

To request a refund, please attend the Vollmer Complex in-person or call the fitness reception at 519-969-7771, ext 4116

Refund Requested	Refund Provided	Alternate Options
Request received 7 or more calendar days before the activity starts.	Receive a full refund or credit* on account.	Transfer into another activity is an option if space is available.
Request received less than 7 calendar days before the activity starts.	Receive a full credit* or refund minus an administrative fee of $10.	Transfer into another activity is an option if space is available.
Request received on the first meeting of the activity, up to and including the third meeting day of the activity.	Receive a pro-rated credit* or refund with an administrative fee.	Transfer into another activity is an option if space is available.
Request received after the third meeting day of the activity has passed.	No refund or credit will be provided unless a medical note is attached.	No transfers allowed.
Request received after the activity has ended.	No refund or credit will be provided	No transfers allowed.
Activity cannot run due to low registration or the activity has been cancelled due to another reason.	Receive a full refund or credit* on account.	Transfer into another activity is an option if space is available.
Co-pay amount through P2P	Not eligible for refund.	Not eligible for refund.

*Credits applied to accounts can be used for any Culture and Recreation activity within 12 months. All credits expire after 12 months.