Water Billing

Water and Wastewater Billing

The Town of LaSalle administers Water/Wastewater Billing Services. LaSalle residents will receive bills from Essex Powerlines for hydro usage only. 

Residential Customers

The Town of LaSalle will send water/wastewater bills out quarterly, or every three months (April, July, October and January) to residential customers. This means that bills will have three months' worth of usage included. For example, April's bill will include usage for January, February, and March. The due dates are set to the last Friday of the month for the month that the bill was issued.

Residents will see the new water rates on the April 2024 bill for usage in January, February and March. 

Institutional/Commercial/Industrial/Multi-Residential

Since commercial/industrial/institutional/multi-residential water and wastewater customers typically use more water than residential customers, they will be billed monthly for the previous month's usage. For example, February's bill will include usage for January. 

Water Rates

As part of the 2024 Budget Deliberations, LaSalle Council approved an increase in consumption and capital replacement rates. The increase for 2024 will be effective January 1, 2024 and will consist of a 2% increase on the water consumption rate, a $4.50 per quarter increase on the water capital (watermain replacement) change, and $4.50 per quarter increase on the wastewater capital replacement charge. The total increase amounts to $11.52 per quarter to the average residential household. For more information about water rates, visit our Water and Wastewater Rates page.

Online Services Account

Customers have the option to have a paper bill mailed to them or an e-doc provided to their Online Services Account. You can login to view your quarterly water/wastewater bills. Your PIN # is located on your water/wastewater bill. Your quarterly water/wastewater bill will be available through your Online Services Account once you access it; bills will not be mailed to you. For example, residents who access their Online Services Account after receiving their bill in April will receive an email in July when the next bill is prepared.

Making Your Payments

Payments can be made by cash, cheque, debit, online or by automatic withdrawal. Payments can be made upon receipt of the bill, or you can sign-up for a pre-authorized payment plan. There are several options available to pay your water bill including:

In Person at the LaSalle Civic Centre (5950 Malden Road)
Office hours are Monday to Friday from 8:30 am to 4:30 pm. Payment can be made at the Finance Department counter, located on the first floor.

After Hours Drop Box at the LaSalle Civic Centre (5950 Malden Road)
An After Hours Drop Box for payments made by cheque is located on the north wall of the front entrance at the LaSalle Civic Centre, next to the employee entrance.

Telephone/Internet Banking
Contact the local branch of your financial institution for information about telephone/internet bill payment. The payee will be listed as something similar to: LaSalle ON - water/sewer.

Pre-Authorized Payment Plan
Payments will be automatically deducted from the customer's bank account on the due date of each bill. Complete the Pre-Authorized Payment Plan Form (PDF) and submit it to the Finance Department. If you already make your municipal tax payments by pre-authorized payment, and would like to pay your water/wastewater bill by pre-authorized payment, you will need to fill out another pre-authorized payment form.

Equal Monthly Payments
Residential customers may register for equal monthly payments. Customers will receive a notice indicating their monthly payment for the year. This is calculated based on the average usage history over the past year.

Wastewater Rates

For residential customers, the wastewater rates are calculated as 100% of the water bill up to 81 cubic meters.  Any water used beyond the 81 cubic meters does not have the wastewater surcharge applied.

Water Ownership Change Form

Water Ownership Change Form

For Purchase/Sale of Property Only.  Please note Water Accounts cannot be set up in Tenant names.

More Information

Contact the Finance Department at 519-969-7770, ext. 1230 for more information about water billing and payment options, or send an email.

Contact the Public Works Department for more information about water meters, water and wastewater usage at 519-969-4143.